How Do Foreign Traders Find a Reliable Freight Forwarder for Air Freight to Dubai?
For foreign traders, finding a freight forwarder is no longer difficult. The real challenge is finding a reliable one. Cooperation with a freight forwarder usually starts with price, continues with professionalism, and ends with reliability. So how do you find a reliable freight forwarder?
1. Check the freight forwarder’s level
There are different levels of freight forwarders for air freight to Dubai on the market, generally divided into first-class, second-class, and third-class forwarders.
In most cases, first-class freight forwarders have better credibility and reasonable rates. That does not mean there are no reliable second or third-class forwarders, but first-class ones are generally better.
Both direct customers and second/third-class forwarders need to book space through first-class forwarders. So choosing a first-class forwarder is more convenient and efficient.
For example, DL Logistics is among the top five forwarders for air freight to Middle East. We are a direct carrier for air freight to Dubai, which is known as a first-class agent.
2. Learn about the forwarder’s service and reputation
To judge if a freight forwarder is reliable, always check reviews from its existing customers—that is its reputation.
See if they can respond and solve problems in time when cargo issues happen, and if their service attitude is friendly and responsible.
3. Focus on specialized route advantages
It is very important to ask about the forwarder’s main business. Every freight forwarder has its own strengths and core routes.
They will have a clear understanding of the whole process and local policies and rules, which makes them more reliable.
Take DL Logistics as an example: we have bought and fixed 20 board positions per week with 2 major airlines.
There are about 60,000 freight forwarders in Shenzhen. 90% are small forwarders who take orders first and then look for board positions on the market. Even better ones only get 2 to 3 board positions per week. Our capacity is 10 times that.
Buying fixed board positions means we have to pay even if we have no cargo. This requires real financial strength.
With scale effect comes a strong advantage. With 20 weekly board positions for our air freight to Dubai专线, we can also offer very competitive prices—the larger the shipment volume, the lower the price.
Airlines attach great importance to us. Even during peak seasons and warehouse congestion, we get priority on the earliest flights. We never miss the transit time promised to customers. This is something most forwarders cannot achieve.
4. Check the company’s strength
If possible, visit the freight forwarder’s office in person. You can check its scale, staffing, actual operation ability, and facilities to avoid being cheated by overstated promotions.
5. After-sales service
After-sales service is also very important besides core business.
A reliable freight forwarder controls the whole process from start to finish.
If any problem happens during transportation, a responsible forwarder will support you with good after-sales service. When your cargo is delayed or has issues, they will inform you immediately and provide solutions.