What Should You Do When the Goods Show Abnormalities in Air Freight to the Middle East?
Those who send goods by air freight to the Middle East will feel very nervous when they see that the goods are in an abnormal state, and they are worried that the goods won't be delivered. So first of all, you need to know what situations are included in the abnormal state of the goods to have a clear idea in your mind.
1. Transportation delay. Due to various reasons, including weather, traffic conditions, etc., the transportation of goods may be delayed. In this case, we need to communicate with the freight forwarding company in a timely manner and cooperate with the freight forwarding company to solve the problem as soon as possible.
2. Customer address issues. Sometimes, the abnormal state of the goods is caused by the incorrect or incomplete address provided by the customer. At this time, we need to contact the freight forwarding company in a timely manner and provide the correct address information so that they can rearrange the delivery.
3. Security inspection. In order to ensure the safety of the goods, the logistics company may conduct security inspections on some goods. In this case, the status of the goods will show as "under security inspection" or "abnormal security inspection". This is a normal procedure, and we don't need to worry. We just need to be patient and wait for the logistics company to complete the inspection.
4. Customs issues. In international transportation, the goods may go through customs inspections in multiple countries. If there are problems during the customs inspection of the goods, such as the need to pay customs duties or present relevant certificates, etc., the status of the goods will show as "abnormal customs situation". At this time, we need to provide the required documents and information to pass through the customs smoothly.
5. Loss or damage of goods. Although the logistics company will try its best to ensure the safety of the goods, the loss or damage of goods may still occur occasionally. Generally speaking, air express delivery to the Middle East is relatively safe during the air transportation journey. Instead, there is a greater possibility of problems occurring in the local land delivery link, because the local delivery companies that cooperate with the freight forwarding company vary in quality.
Our advantage is exactly reflected in the delivery link in the destination UAE. Our overseas distribution company has more than 20 years of service experience, more than 50 trucks, and more than 500 employees. There are still people answering the phone in Dubai, the Middle East at 2 o'clock in the morning, and there is no time difference with China to ensure the timeliness. That is to say, all links are under our own control, and we have the final say on all nodes without relying on any other company. We provide 007 service, not 996 service.
So our customs clearance in Dubai, the Middle East is at least twice as fast as that of our peers. In terms of the local delivery efficiency in the UAE, there is no other company that can compare with us.
When encountering abnormal situations of the goods, you need to contact the freight forwarding logistics company in a timely manner, ask about the specific situation and seek solutions. At the same time, keep relevant evidence well, such as order screenshots, payment vouchers, etc. If it is confirmed that the goods are lost or seriously damaged, you can apply for compensation according to relevant laws, regulations and the logistics company's policies!