What Kind of Freight Forwarder Has Zero Errors in 8 Years of Air Freight to UAE?
What kind of freight forwarder handles **air freight to UAE** for 7 or 8 years without a single mistake? Abdullah's company is a large trader specializing in high-end clothing. They often ship urgent orders via **air freight to UAE**. Starting last year, they entrusted two different freight forwarders, mainly because their quotes were low and they promised everything.
But recently, there were problems: some clothes arrived slightly damaged, and one shipment sat at the yard for a week without being loaded onto a plane, with no one handling it. When asked, the forwarder simply said their new operator missed it!
I told Abdullah: "You see the low quote and think you're getting a deal. What you *don't* see is that in Shenzhen, out of 60,000 freight forwarders, 90% are tiny operations with just 3-5 people. Often, it's just one computer and one phone. They pay low wages, staff turnover is high, and they hire people with just basic knowledge – forget about top university graduates. Mistakes like missing shipments, which seem unbelievable, become almost inevitable."
We all know that top graduates tend to work for big companies. It's the same in freight forwarding. My company has nearly 100 employees, and we're very strict about hiring. We have two non-negotiables:
1. **Strong English skills** and a background in International Trade, Logistics Management, or Business English.
2. **Solid, professional experience** specifically in freight forwarding.
That's not all. New hires go through training before they start actual work. With a team like this, those basic, silly mistakes just don't happen. That's why we can handle **air freight to UAE** for 7 or 8 years without a single error!
Of course, such skilled staff command higher salaries, meaning our operating costs are higher. But when you're focused on excelling in **air freight to UAE** business, those wages are a worthwhile investment.
Abdullah's clothes sitting unnoticed in a warehouse for a week exposed a critical issue: lax warehouse management by the forwarder. Having built our **air freight to UAE** business up from a small operation ourselves, I understand this deeply.
We also started without our own warehouse. Honestly, 99% of freight forwarders don't own warehouses; they rent. That's the basic, small-forwarder model. But as your volume grows, especially for busy routes like **air freight to UAE**, the problems with renting become obvious. During peak seasons, coordinating warehouse space is a nightmare. When you need it desperately, so does everyone else – you end up running around in circles.
So, we got our own warehouse. But initially, management was slack. People came and went freely, goods weren't properly logged, and during rushes, trucks just loaded up and left. With such chaos, it's no surprise problems like Abdullah's – a shipment delayed for a week unnoticed – could happen.
Back then, we had potential high-end clients for **air freight to UAE** visit that warehouse. They never came back. Clearly, they weren't impressed, probably worried about theft or damage during storage. We knew we had to fix it.
That's why we built our current warehouse. It's a six-story building with strict rules:
* Safety helmets and workwear are mandatory for entry.
* Visitors must be escorted; specific routes are enforced.
* Every incoming item is logged, cataloged, and tagged with an ID.
* Every outgoing shipment is recorded; quantities are always accurate.
* Security cameras cover all key areas. Large clients can even install their own cameras for real-time monitoring.
It's this high-standard, strictly managed warehouse that gets clients giving us a thumbs up after their tours. When Abdullah entrusted us with his 3-ton shipment of clothing for air freight to UAE, it arrived smoothly at his designated warehouse just one week later.