Delays from Low-Cost Air Freight to UAE Forwarder, DL Logistics is Trustworthy and On-Time
Saad had problems with his previous freight forwarder for air freight to UAE. They delayed shipments several times, and no matter how much he talked to them, nothing changed. Saad often ships computer parts via air freight to UAE, and he found this forwarder on a video platform because their low prices caught his eye:
"They're 50% cheaper than market rates, quoting at a loss just to boost volume!" and "Customs are strict, but only we can guarantee smooth clearance!" They promised they had long-term partnerships with airlines and special connections with UAE customs, so goods would clear right after arrival. Later, Saad learned it was just a small forwarder with only a few people, posting ads all over video platforms and saying whatever sounded good—they didn't have the ability to keep their promises.
I told Saad that in Shenzhen, freight forwarders for air freight to UAE are way too competitive, all spending a lot on ads without caring about costs. Don't just believe what anyone says; you should go check out their company yourself. If you can't visit in person, do a video tour instead. See if they're a fake shell company or a real, big forwarder. Many clients didn't trust me at first either, but once they came to our company and saw we're a large forwarder with over a hundred employees, they felt much more at ease.
When it comes to quotes for air freight to UAE, if the price is too low, there's always something fishy. If they don't get you here, they'll find another way to trick you. The whole point of business is to make a profit—without it, what's the use? To break it down, air freight has many steps, and clients really care about speed. If you think the quote just covers shipping fees, management costs, and profit, you're wrong. That kind of quote is way too risky. If everything goes smoothly, we all make money. But if something goes wrong at any step, and the forwarder has no profit, they'll probably just walk away. A responsible forwarder's quote should include services to avoid risks, solve problems, and pull together resources if issues come up. In short, you give me the goods, and I'll get them to the destination.
Saad asked me, "How can I tell which forwarder is reliable and can guarantee delivery times?"
I told Saad that for air freight to UAE, a trustworthy forwarder needs to have real strength and solid assets. For example, we have our own transport fleet—it takes just 6-8 hours on average to pick up goods from the factory warehouse and get them to the airport. Others rely on rented vehicles, so it's hard to promise fast delivery. We once helped Huawei ship electronic products worth 40 million yuan. Huawei is super strict when picking forwarders—they do factory checks, sign agreements, run background checks, and more. Any forwarder they choose has to be reliable; otherwise, they wouldn't make the cut. Huawei has already tested the waters for you, so what are you worried about?
There was one time a client from Guangzhou had their goods damaged in heavy rain. Technically, it wasn't our fault, but we still paid them the full amount. Most forwarders only contact overseas clients by email or messages, even in emergencies. They might say, "I sent you a timely reply—it's your fault for not checking!" But we're different. For urgent matters, our company rule is to always make long-distance calls to inform clients right away and prevent losses. That's what a reliable forwarder does.
I took the initiative to video call Saad and showed him our 1800-square-meter office space on the 8th floor of Block B, Rongde International Plaza in Longgang District, plus our own 2000-square-meter foreign trade warehouse. Saad felt reassured and then arranged to send his goods to our warehouse, asking me to handle the next batch of computer parts for air freight to UAE.
- DL Logistics is one of the top five for air freight to Middle East. We secure 20 pallet spaces every week from two major airlines, have priority clearance channels at UAE airports, can jump the queue for warehouse pickups, and have local logistics staff who answer calls even at 2 AM. Ship in the morning, and goods arrive by noon; ship at noon, and they come in the afternoon. We're truly one of the top five.
- DL Middle East Air Freight—those who've used it say it's smooth.