Air Freight to Middle East: Small Forwarder Fails to Ship, DL Logistics Offers Multiple Direct & Transit Options – Client Signs Contract with Confidence
Khalid’s electronic components were supposed to be sent via air freight to Middle East, but the airline pulled the shipment. The freight forwarder couldn’t provide a backup plan, and the goods sat in the warehouse for 4-5 days. Khalid was so anxious that he got blisters on his lips.
At that time, Khalid had inquired with several freight forwarders and finally chose the one with the lowest price to sign the contract and make the payment. The forwarder assured him repeatedly that the goods would arrive in Dubai in 5 days. In fact, that forwarder had just secured a cargo slot from the market temporarily – when they tried to find another one after the shipment was pulled, there were no matching slots available. They could only worry helplessly.
I told Khalid: “When sending air freight to Middle East, do you think all freight forwarders on the market offer the same service? So you just compare prices and pick the cheapest one? Actually, every forwarder has different strength and resources, so the services they can provide are completely different.”
“Most small forwarders post videos every day to get orders, using all kinds of attractive slogans. They operate with no real resources – it’s all empty promises. They simply can’t fulfill what they advertise.”
That’s why I always tell clients: Don’t trust anyone blindly. The only way is to visit the forwarder’s company in person to verify. Check their actual scale and strength. A small forwarder with 3-5 people can never keep those grand promises.
I’m always confident and take the initiative to invite clients to visit our company, because we have the strength to back it up. We want clients to see: we have nearly 100 employees, and occupy the entire 8th Floor of Block B, Rongde International Building, Longgang District. This entire floor is not rented – it’s our self-owned property. Only after seeing this can they understand our real strength and know that we leave those small forwarders far behind. If they can’t come in person, I often let clients inspect our company via video call. Many clients were skeptical at first, but felt assured after the inspection.
I often tell clients: We can’t control shipment delays, but delays aren’t scary. What’s scary is who can come up with a backup plan in time. Besides direct flights, we also have a dedicated air freight to Dubai route from Guangzhou/Shenzhen via Beijing. This route is even more frequent – we have cargo slots every day from Monday to Sunday. We can provide a backup plan promptly, so in most cases, we won’t miss the client’s required time limit.
Khalid visited our company via video call and felt very assured after seeing it. Once the price was confirmed, he immediately signed the contract for the next batch of goods via air freight to Middle East.
- DL Logistics is one of the top 5 air freight to Middle East companies. We have purchased 20 weekly cargo slots from two major airlines, and have a priority customs clearance channel at UAE airports. We get priority pick-up at the warehouse, and our local logistics team offers 24/7 support – someone answers calls even at 2 AM. Shipments sent in the morning arrive at noon, and those sent at noon arrive in the afternoon. We truly deserve to be one of the top 5.
DL Logistics – air freight to Middle East that everyone says is smooth.