The Honest Truth I Only Dare to Tell After Quitting My Freight Forwarder Job
After quitting my job at a freight forwarder company, I have to tell you these truths I’ve kept to myself for a long time. If you need to send air freight to middle east, please be careful.
After working in this industry for a long time, I’ve seen too many people get scammed and feel helpless. Some freight forwarders only care about money. Do you think you’ll be treated like a "god" after paying the shipping fee? That’s so naive. When your package gets stuck in customs, or the box is badly damaged, customer service will only say "There’s nothing we can do".
After all, you probably only ship once, so they don’t care about repeat customers. Scammers are everywhere in the air freight to middle east market.
What’s even more ridiculous is their deceptive tricks: they brag about their large warehouses and stable shipping channels, but in fact they don’t even have a proper storage place. They take your goods and pass them to some unknown small logistics company.
Some fake official websites look even more real than genuine ones, with loud advertisements. They promote "lowest prices online" and "air freight to middle east delivered in 72 hours". But once you send your goods, they disappear completely, and you lose both your money and packages.
Actually, reliable freight forwarders are totally different: they proactively check packages when they arrive at the warehouse, follow the customs clearance process the whole time, and reply to messages instantly when there’s a problem. Unlike those bad companies that only disappear.
Take our DL Logistics as an example. Only people in this industry know how important it is to have our own dedicated warehouse. We have a 2,000-square-meter foreign trade warehouse in Yantian, with 6 floors. Goods are managed in a standardized way. Everyone must wear safety helmets and work uniforms when entering the warehouse, and there are clear rules for routes. We control the entire logistics process by ourselves, and we are one of only 3 such companies among 60,000 peers in Shenzhen. Foreign visitors always praise our warehouse highly.
So if you need air freight to middle east, pay close attention to these three points to judge whether a company is reliable:
Check certificates: Ask them to show their business license and freight forwarder qualification. If they don’t have any, block them right away without hesitation.
Check service: Do they measure dimensions with professional equipment and take photos for records after goods enter the warehouse? If they delay giving you a tracking number after shipment, it’s definitely a trap.
Check reviews: Look for real feedback on social media. If there are many complaints about lost packages and random extra charges, stay far away.
The freight market is very chaotic now: they attract you with low prices like "shipping worldwide for only 9.9 yuan", then charge all kinds of extra fees after receiving your goods.
When problems happen, customer service either ignores you or blames it on "strict customs inspection" or "bad weather". If you can’t decide which company to choose, feel free to ask me anytime.
I’ve stepped on many pitfalls myself, so I can help you avoid them. Choosing the right freight forwarder for air freight to middle east really matters.