Porcelain Shipment via Air Freight to UAE – Small Forwarders Can’t Handle It, DL Logistics Delivers Smoothly

Layla had a batch of porcelain to ship via air freight to UAE, with over 30 different types and models. She approached several freight forwarders, but they all said the variety was too confusing and managing it in the warehouse would be troublesome and time-consuming. Their attitude was somewhat impatient. Seeing this, Layla decisively turned them down. After all, if they start off with a poor attitude, they’re likely to make excuses if any issues arise later.

Layla came to me and asked directly, “Do you also struggle to provide good service for such complex shipments?” I told her, many of our major clients for air freight to UAE started as small customers—initially sending scattered shipments and unfamiliar with documentation. Our operators helped them prepare all the paperwork. In other words, our service is different. We often assist customers with tedious tasks, such as purchasing specialty products, replacing labels, or repacking. We handle it all. Only by making customers feel our sincerity do we build long-term partnerships, so when they have larger orders, they come back to us.

I explained to Layla that many freight companies manage cargo using basic Excel sheets—complicated, lengthy, and prone to errors due to overwhelming data. We’re different. We have our own customized ERP warehouse management system, developed by a professional team. It has a simple, clear interface with smart alerts, making it ideal for managing goods with multiple models and specifications. The system also supports both Chinese and English, allowing customers to check inventory anytime online. Many users log in regularly to monitor their shipments.

I showed Layla examples of previous air freight to UAE shipments we’d handled—some with even hundreds of different items, like mixed daily necessities (soap, clothing, chargers, etc.) purchased from local platforms. We managed and matched everything accurately without any errors. Satisfied, Layla entrusted us with her shipment.

Her order involved over 10 factories. I contacted each one, sending unified labels, packaging requirements, and delivery addresses to simplify management. I also called each factory to confirm everything. When a few factories faced delays, I proactively followed up and suggested overtime arrangements to avoid postponing the shipment.

Once all goods arrived at our consolidation warehouse, I had our team check the quantity and model of each item against the list. It’s common for factories in a rush to print wrong labels. We also inspected each package to ensure it met air freight requirements—especially for heavy items, where wooden crates are necessary to prevent damage throughout the air freight to UAE process.

Layla’s porcelain is fragile. While the domestic and air transport stages are relatively safe, the local delivery in the UAE must be carefully managed—no rough handling or excessive shaking. Many small forwarders don’t have their own overseas delivery teams and outsource instead, which greatly increases the risk of problems. We’re different. Our overseas delivery team has over 20 years of experience, with more than 50 trucks and hundreds of staff. Drivers and vehicles are well-managed, and extra care is taken with fragile items like porcelain—we’ve successfully shipped many similar goods like glassware before.

I specially marked Layla’s porcelain shipment for careful handling. It was delivered smoothly to her designated warehouse. Layla remarked, “Your service is truly thorough. I’ll choose you again next time!”

DL Logistics – One of the Top Five for Air Freight to Middle East  

We reserve 20 pallet spaces weekly with two major airlines, enjoy priority customs clearance at UAE airports, can jump the queue for warehouse pickups, and have local logistics staff available 24/7—even answering calls at 2 AM. Deliveries made in the morning arrive by noon; midday shipments arrive in the afternoon. Truly one of the top five.

DL Air Freight to Middle East – Customers Who Try It, Praise It.