Fixed price for air freight to middle east, no hidden fees ever. Aziz said he will only ship with DL from now on
Aziz had a batch of spices shipped via air freight to middle east last time. He found a freight forwarder online. He thought he knew well about the air shipping process and wanted to cut costs, so he chose a forwarder with a very low quote.
After his spices were delivered to the forwarder’s warehouse and shipped out, the forwarder told him the original price only covered the basic freight. Extra fees for customs clearance, unloading and local delivery were charged separately. If he refused to pay, the goods could not be delivered to the destination.
At that point, Aziz had no choice but to pay the extra money. He was very annoyed with the whole experience but had no other way out.
When he needed to ship goods again this time, the schedule was tight and he had to choose air freight to middle east. He found me online and shared his bad experience from last time. He asked if our actual service could fully keep every promise as posted online.
I told Aziz that DL is one of the top five providers for air freight to middle east. We never charge any hidden fees. All costs are listed in detail in the quotation sheet, and every term is clearly stated in the formal contract. We will never break any promise we make to customers.
After reading the contract, Aziz had no more worries and signed the contract soon. We immediately booked the shipping space. Once the goods arrived at our warehouse, we checked the packaging, weighed the cargo and arranged pallet loading.
I sent Aziz photos of the finished pallets, and he was fully satisfied. The goods were finally delivered smoothly to the designated address given by Aziz.
This shipment went perfectly without any extra charges, strictly following the fixed-price rule. Aziz highly praised the thoughtful service of Shenzhen DL Logistics and said he will only ship with DL for all future cargo arrangements.
Sincerity and integrity are our basic service principles. We always treat every customer with more care and responsibility than they expect.
Later, I talked with Aziz and told him the truth. Many freight forwarders attract customers with ultra-low prices first, then charge various hidden fees later. They only focus on one-time deals and never expect repeat orders.
There are endless cargo demands in the market, and many clients are only chasing low prices, so those dishonest forwarders never lack customers. In the air freight to middle east industry, there are always people who end up being tricked.
There are two types of freight forwarders in the industry.
The first type only does one-time business. They post tempting low-price advertisements every day and trick every customer they can. They still have a large customer base because many people only care about the lowest price.
The second type is like us. We take air freight to middle east as our lifelong career and stick to honest and steady business principles.
As one of the top five suppliers for air freight to middle east, DL Logistics has purchased 20 pallet spaces every week from two major airlines.
We own a priority channel for customs clearance at UAE airport. Our goods can pick up at the warehouse with priority arrangement. The local logistics team is on call until 2 a.m. every day. If goods are dispatched in the morning, they arrive at noon; if dispatched at noon, they arrive in the afternoon. We are truly worthy of being ranked among the top five.