Bearings Shipment to Dubai by Air Hit by Factory Delay, DL Delivers to Aziz’s Warehouse in 3 Days
Aziz urgently needed to ship a batch of bearings by air freight to Dubai. Originally planned for sea freight, but due to factory production delays, the first batch of 1,000 sets had to go by air. Aziz is our long-term customer. He trusts us, knows we are reliable, and handed everything over to me. After explaining the situation, he gave me the factory’s contact details.
I contacted the factory and learned the bearings weren’t finished yet. They were working overtime and expected to complete them by the 27th. For urgent air freight to Dubai, every step must connect seamlessly to ensure the fastest transit time. Two key links matter most: securing suitable cargo space on time, and the customs clearance & delivery process in Dubai. It sounds straightforward, but not every freight forwarder can handle it well.
First, about securing space: airlines don’t release space directly to the public. They contract it out to forwarders, usually at high rates, so not every forwarder can afford it. Only a few in the market have the strength to sign block space agreements directly with airlines. We have the capacity to block 20 pallet positions weekly from two major airlines, placing us in the top 1% of forwarders. Blocking space means we pay for it whether we have cargo or not—that shows our solid capability. Why don’t other capable forwarders block space? Mainly because they don’t have enough consistent volume.
With our own blocked space, we control the capacity. So securing space for Aziz was simple. Based on the completion date, I booked a pallet position on the noon flight to Dubai on the 28th. The goods were finally packed on the 27th and arrived at our warehouse that evening. After checking the packaging and labels, we sent them to the airport. The flight took off smoothly at noon the next day and landed at Dubai Airport on the 29th.
The customs clearance and delivery part at destination isn’t something every forwarder can manage well. Competition in air freight to Dubai is essentially about a forwarder’s control over local resources. Regular forwarders may wait 2–3 days in customs queues. Because we ship large volumes, we can coordinate with local customs. Urgent shipments can use priority inspection channels—clearing, paying fees, and getting released in about 2 hours.
When looking for a forwarder for air freight to Dubai, every company claims to be amazing in their ads: “We clear any cargo,” “We have privileged customs services, clearance on arrival.” It’s hard to tell what’s true. If problems arise after the goods arrive, it’s too late. That’s why I often tell customers: don’t just take anyone’s word for it. Visit the company, check their scale and operations, see if they really have the capability to keep their promises. If you can’t go, ask a friend or take a video tour. I often invite clients to visit us. Many are skeptical at first, but after seeing nearly 100 staff, our 1,800 sqm office, and each department functioning professionally, they feel assured we’re a genuine, large-scale company.
After customs clearance, Aziz’s bearings were taken to our overseas warehouse. Delivery was arranged the next day and smoothly reached his specified warehouse.
DL Logistics, one of the top five for air freight to the Middle East, blocks 20 pallet positions weekly from two major airlines. We have priority clearance channels in UAE airports, can jump the queue at warehouses for pickup, and have local logistics staff answering calls even at 2 a.m. Morning deliveries arrive by noon, noon deliveries by afternoon—truly one of the top five.
DL Middle East Air Freight—try it and experience the smooth service everyone talks about.