Mariam Was Cheated by a Small Local Freight Forwarder for air freight to middle east. I Helped Her Ship Goods Smoothly and Fulfilled My Duty
Mariam once found a freight forwarder online to arrange air freight to middle east, but one carton of goods was missing in the shipment.
Mariam’s head office in UAE runs a business of electrical accessories. Last time, she had 35 cartons of low-voltage circuit breakers, AC contactors, toggle switches and other products to ship via air freight to middle east. Since the goods came from different factories, warehouse consolidation was needed.
She compared many suppliers and finally chose one freight forwarder. The company promised confidently that they owned an entire floor of a building as their warehouse, and also sent a nice-looking warehouse photo. Mariam trusted them and handed over the goods. Everything went well at first, but small mistakes kept happening during cargo consolidation.
The checking information sent by the forwarder had quantity errors and repeated content in Excel sheets. Mariam corrected their mistakes many times.
As expected, after the first batch of goods arrived at her head office in Dubai, they found one carton of AC contactors was missing. After several rounds of negotiation, the truth came out. The forwarder only rented their warehouse and office space. Due to messy goods handling and random stacking, one carton was missed in the shipment.
I told Mariam that there are 60,000 freight forwarders in Shenzhen, and over a thousand of them provide air freight to middle east services. 90% of them are small forwarders located in urban villages. They follow the asset-light model: rented offices, rented warehouses and rented trucks, with only a few computers and phones in hand.
Once they get an order, they will directly hand the business to their upstream supplier, and the goods are sent straight to the upstream warehouse. They have no actual control over the goods at all.
Our company also started from that stage. After several rounds of upgrading and development, we now have a standardized foreign trade warehouse covering 20,000 square meters with 6 floors.
Staff must wear safety helmets and work uniforms when entering the warehouse. There are clear rules for accessible and restricted passages inside the warehouse. Goods are placed neatly with unified label signs, and irrelevant personnel are not allowed to enter the warehouse at any time.
Besides, DL Logistics has fully purchased the entire 8th floor of Block B, Rongde Times Square in Longgang District as our office space, and we now have nearly 100 employees. A freight forwarder of our scale is far more professional than those small urban village forwarders. Foreign clients always give high praise after visiting our company.
Mariam was the same. She took a virtual tour of our company via video call and felt totally relieved. She said she finally found a formal and reliable freight forwarder.
It is true that freight forwarders struggle to find good clients, and it is also hard for clients to find a trustworthy forwarder. She entrusted us with her second batch of 50 cartons of low-voltage electrical appliances for shipment.
After cargo consolidation, we double-checked the packing list and inspected product packaging, then arranged the shipment on schedule. The goods arrived at her designated factory smoothly 7 days later, and Mariam finally felt at ease.
DL Logistics is one of the top five service providers for air freight to middle east. We have bought 20 weekly container slots from two major airlines. We own a priority clearance channel at UAE airport, allowing goods to pick up from the warehouse with priority.
Our local logistics team is available on call at 2 a.m. If goods are delivered in the morning, they arrive at noon; if delivered at noon, they arrive in the afternoon. We are worthy of being one of the top five suppliers. Choose DL for air freight to middle east, every client speaks highly of our service.