Air Freight to Middle East: Emergency Plan Delivered Goods to Dubai Exhibition Site in 50 Hours
Last month, on the eve of the Dubai Chemical Raw Materials Exhibition, I received a help request from our customer Omar at 10 p.m.
He found that 2 boxes of catalyst exhibits had been left out. At that time, there were less than 72 hours before the exhibition opened. Time was extremely tight, and the customer was very anxious.
Omar contacted me immediately and explained the situation.
He is our long-term customer. He knows our strength, so he thought of me first for such an urgent order.
This story started one year ago.
Omar’s company trades chemical raw materials, and he often sends goods by air freight to Middle East.
His previous freight forwarder always promised delivery in 5–7 days, but almost never delivered on time. The goods were always delayed by 2–3 days.
Omar learned that the local agent in Dubai was just a small team of about 10 people with no real resources.
They could only follow normal customs clearance procedures, and waiting 2–3 days was common.
Omar negotiated several times but got no results. He was unsatisfied and wanted to change forwarders.
He called and consulted more than 10 freight forwarders one by one.
All of them had loud advertisements, but none dared to make promises when it came to local customs clearance and delivery.
I told Omar:
When sending air freight to Middle East, customs clearance and last-mile delivery are the key points affecting speed.
Most forwarders have no local team in the Middle East; they just pass the goods to other agents.
Even those with cooperative teams have no real advantage.
We are among the top 5 companies for air freight to Middle East.
We have a very different position.
We have large shipping volume and a close relationship with customs.
For urgent goods, we do not use the normal process. We can use the VIP channel with customs.
As soon as the plane lands, we start unloading and sorting immediately.
The same customs clearance takes others 2–3 days in line, but we finish it in 2 hours.
That is why we can guarantee local transit time.
Omar was excited after hearing this. He said this was exactly the forwarder he was looking for.
We talked about more details, and he decided to try a small order first.
The first order went very smoothly.
Later, we cooperated with Omar more and more.
This time was no exception.
After receiving the order, our customer service arranged a truck to pick up the goods from the designated warehouse in the early morning.
We immediately booked space on the next direct flight using our own airline container positions.
Our warehouse staff on duty received the goods at 5 a.m.
They finished checking the whole shipment before 8 a.m. the next day.
At 9 a.m., the airport terminal started receiving cargo.
We arranged operations quickly and used the express channel through on-site coordination.
The goods were checked and released into the warehouse around 11 a.m. and took off on time that night.
Seven hours later, the goods arrived at Dubai Airport.
It had been 28 hours since we accepted the order.
Our local customs team in Dubai had prepared all documents in advance.
As soon as the customs started working, they coordinated for priority processing.
Although the terminal was crowded and the cargo flow was huge,
I finished picking up the goods on the same day and arranged for urgent delivery.
The customer received the exhibits smoothly in the local evening.
We all felt greatly relieved.
The total time used was exactly 50 hours.
We not only delivered on time but also saved the customer an extra 20 hours.
The customer could set up the booth successfully and praised our service many times.
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DL Logistics – one of the top 5 companies for air freight to Middle East.
We have booked 20 fixed container positions weekly on two major airlines.
We have priority customs clearance channels at UAE airports.
We can pick up goods in advance at the warehouse.
Our local logistics team answers calls at 2 a.m.
Morning delivery arrives at noon; noon delivery arrives in the afternoon.
Truly one of the top 5 forwarders.
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DL air freight to Middle East – everyone who uses it says it’s smooth and reliable.